Delivery
What are your delivery options?
We offer standard delivery (3-5 business days) and express delivery (1-2 business days). Free standard delivery is available on orders over €50.
Which areas do you deliver to?
We deliver throughout Belgium and to most European countries. Delivery charges vary by location and will be calculated at checkout.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email. You can track your package using this number on our website or the courier's tracking page.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and bank transfers. All payments are processed securely.
Is it safe to pay online on your website?
Yes, absolutely. We use SSL encryption and secure payment gateways to protect your personal and financial information. Your data is never stored on our servers.
Can I pay in installments?
Yes, we offer Shop Pay Installments for eligible orders. You can split your purchase into 4 interest-free payments, paid every 2 weeks.
General Information
How can I contact customer service?
You can reach us via email at info@omarketix.com, phone at +32 2 343 80 74, or through our contact form. Our customer service hours are Monday-Friday, 9 AM-6 PM CET.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Return shipping costs are covered by us for defective items, otherwise customer pays return shipping
Do you offer wholesale or bulk discounts?
Yes, we offer special pricing for bulk orders and wholesale customers. Please contact us directly at wholesale@omarketix.com for more information and pricing.