Everything you need to know about orders, delivery, payments and our artisans.
If you have a problem or question requiring immediate assistance, you can click the button below to chat live with a customer service representative.
Please allow 3 to 5 working days from receipt of your package for the refund to be processed.
Access to and use of the website www.cajmi.com are subject to the general terms and conditions of sale. We encourage customers to read these terms and conditions carefully before placing an order.
CAJMI SRL
Address: Parvis Saint-Pierre 2, 1180 Uccle Belgium
Company number: 0775.253.494
VAT number: BE 0775.253.494
Telephone: +32 4 86 75 68 73
Email: info@cajmi.com
Bank account: BE71 0689 4340 6869
BIC: GKCCBEBB
These terms and conditions apply to the purchase and shipment of goods within Europe through our website "www.cajmi.com". Please read these terms and conditions of sale carefully before placing an order. By confirming that you have read and accepted these terms and conditions of sale when you submit an order through our website, you unconditionally accept these terms and conditions of sale.
If you require any further information or have any questions about our terms and conditions, please contact us by email via our " Contact Us " section.
These terms and conditions of sale, together with your order confirmation, constitute the contract between us and you for the supply of the goods. No other terms and conditions will apply. The contract cannot be amended unless the parties mutually agree to amend it, in writing or by email.
A copy of these terms of sale may be retained electronically or printed by all users of our site.
All goods are shipped from our warehouses in Brussels, Belgium.
We will do our best to ensure that information regarding the Goods is accurate and up-to-date. However, we cannot ensure or guarantee that the Goods will always be available if you wish to order them. Nothing on our website should be considered an endorsement or representation relating to the Goods. All images, illustrations, and descriptions relating to the Goods are for information purposes only, and you are welcome to contact us via the " Contact Us " page if you require further information about the Goods.
We make every effort to accurately display the characteristics of our merchandise, including the applicable colors. However, the color you see may depend on your computer system and its settings. Therefore, we cannot guarantee that your computer will accurately display these colors.
We reserve the right, at any time and without prior notice, to change the information relating to the Goods displayed on our website, including, without limitation, information on prices, descriptions and availability of Goods. However, changes in prices, availability or descriptions of Goods will not affect any orders you have placed and which we have already accepted in accordance with Clause 2 below.
The above will not affect your statutory rights in respect of goods that are misdescribed.
Certain rules must be followed to place an order. You must be at least 18 years old. You must select the goods on the website "www.cajmi.com", your preferred shipping method and other optional services, if desired, and then click the "ORDER" button. Before finalizing the purchase verification procedure, you will be asked to create your personal account if you have not already done so, otherwise you must log in to your account.
We cannot accept orders placed by any method other than that detailed above.
If you have any problems placing an order, or are unsure whether your order has been completed, please contact us at " Contact Us ".
When you place an order, you are making an offer to us to purchase the goods you have selected. Orders are subject to availability and acceptance by us, and we may, at any time, decline to accept your order if:
(i) You have provided incorrect information, including, without limitation, insufficient or incorrect bank account details, incorrect billing information, an insufficient or incorrect shipping address, or fraudulent information;
(ii) There is an error on our site relating to the goods you have ordered; for example, an error relating to the price or description of the goods displayed on our website;
(iii) The goods you ordered are no longer available via our website;
(iv) We believe you are under 18.
We will not be liable to you or any third party for withdrawing any goods from the Site, deleting or revising any information or content on the Site, refusing to process any order, or suspending any transaction after we have begun to process it.
If we are unable to accept or process your order, we will contact you promptly by email or telephone, and no later than 30 days from the date of your order. If we are unable to accept or process your order due to unavailability of the goods, or due to an error in the pricing and/or other information about the goods you have ordered, we will contact you and offer you other products as an alternative that you may wish to purchase. If you do not wish to accept our offers, we will cancel your order for the goods we are unable to supply and refund any amounts you have paid to us for those goods.
If you placed an order through the website, you will receive an automated email acknowledging receipt of your order. This email will contain the relevant details of your order (quantities, prices, and shipping terms). Please note that this email is not an acceptance of your order. Unless you cancel your order, it will be shipped. At that point, you will receive an order dispatch confirmation email informing you that we have shipped, in whole or in part, the goods that are the subject of your order.
Orders can be canceled at any time before we process them. If you wish to cancel your Order, please contact us via the “ Contact Us ” page. We will not accept order cancellations made by any method other than that detailed above. Once your order has been processed, you may only exercise your right of withdrawal in accordance with the procedure stipulated in Article 8 below.
We will do our best to ensure that the information displayed on our website regarding goods is always accurate. However, when you place an order, unfortunately some goods may be out of stock, particularly if stock levels were low when you placed your order.
If we are unable to send you the goods ordered within 30 days of your order date, we will contact you and ask you whether you would like us to cancel your order, either in part or in full, in which case we will refund you the cost of the goods in the canceled order. If we do not receive a reply from you to our email or any voicemail message we may leave for you, we will send you a reminder email. If you do not contact us within the following 3 days, we will cancel your order in full and refund you the cost of the goods. Nothing in these terms and conditions of sale will affect your statutory rights in relation to goods that are faulty or misdescribed.
The prices of the Goods are shown on our website and will be confirmed in the automated order confirmation email you will receive when you place your order.
All prices are in Euro and include VAT but do not include delivery charges.
Delivery charges may apply to your order as indicated on our website at the time you submit your order. Delivery costs depend on the value of your order and the shipping method you have requested. To view our delivery charges and applicable terms and conditions, please visit our Delivery page.
We reserve the right to change the price of our goods on our website at any time without prior notice. Changes to the price of goods will not affect your order once we have accepted it and send you an order confirmation email.
If we discover an error in the price of the goods you have ordered, we will inform you as soon as possible by email or telephone and we will give you the choice of reconfirming your order at the correct price or canceling it. If you cancel the order, we will refund the amount paid by you or credit it to you.
We accept most major payment cards: Maestro, Visa, Visa Debit, PayPal, MasterCard, and American Express. Payment must be made in the currency shown on your order before submitting it.
If you are paying by credit or debit card, you must provide your card details when you place your order. Your credit or debit card will be charged for the full value of your order when we receive your order. Your order will only be accepted when the issuer of your credit or debit card has authorized the use of your card for payment of the goods ordered and then we will dispatch the goods. If we do not receive such authorization, we will contact you. We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate supporting documentation.
We take all reasonable precautions to secure our site and prevent fraud. All credit and debit card transactions on this site are processed by Stripe, a secure payment platform that will automatically hold and process your payment details in a secure environment. Please note that we may, at any time and at our sole discretion, restrict the shipment of goods to certain countries or locations that we believe poses a high risk of fraud.
If you pay with PayPal or Hipay, you will be asked to log in to your account with your email address and password to confirm the payment. If you do not have a PayPal or Hipay account, you can still pay with PayPal up to 10 times and you will be asked to enter your personal data and credit card details. Your goods will be delivered after your payment is processed. If we do not receive payment in cleared funds within 30 days of your order date, your order will be canceled.
We will send the goods to the delivery address shown on your order confirmation. However, we may only send you related documents by email to the email address you provided when placing your order.
1-1 Payment deadlines: All invoices are payable in cash at the registered office of CAJMI SRL, unless otherwise agreed. Any failure to meet a due date agreed between the parties will result in the immediate recovery of all invoices not yet due. In the event of non-payment, we reserve the right to terminate deliveries, services and benefits and to consider, automatically and without any formal notice, the contract as terminated in its entirety or for the part that has not yet been executed.
1-2 Interest: In the event of non-payment of the invoice within the set deadline, legal interest at the legal interest rate of 11% (in accordance with the law of 2.8.2002 to cover arrears in commercial transactions) will be automatically charged without any formal notice, starting from the due date of the invoice until the date of receipt of payment.
1-3 Credit Limitation: The invoice amount will be increased by a flat rate of 2%, which will be payable when payment reaches us after the due date. This flat rate does not prevent the application of the interest provided for above.
1-4 Compensation: In the event of non-payment of the invoice within the set deadline, its amount will be increased, automatically and without formal notice, by 15% with a minimum of 75 euros as fixed compensation by extrajudicial costs without prejudice to legal costs and late payment interest.
1-5 Allocation of payments: art. 125-4 of the Civil Code
Goods ordered through this Site may only be delivered within Europe.
Delivery will be made by a standard carrier during normal business hours, Monday to Friday (excluding public holidays). Delivery charges may apply to your order: to view our delivery terms and conditions and delivery charges, please visit the Delivery page. Upon delivery of the goods to our carrier, we will send you an Order Dispatch Confirmation email.
We will deliver the goods only upon receipt of payment. We will do our best to ensure that the goods are delivered within the time limits specified in our terms and conditions of delivery. However, any delivery date or time specified by us shall be considered an estimate only, and we shall not be liable for any loss or damage you may suffer as a result of an unavoidable delay in delivery.
If there is no one available to accept delivery of the goods at the specified delivery address, the carrier will leave a notice in your mailbox.
The transfer of ownership and risks associated with the goods will take place to your benefit on the day of delivery.
We hope you are delighted with your purchase from CAJMI SRL. However, we understand if you wish to return an item. Goods that have been supplied incorrectly, are incomplete, are damaged or non-compliant, or if you have simply changed your mind, can be returned to us using the procedure below and within the specified timeframes indicated on our Delivery page in the Returns Policy section.
For customers only:
You have the right to notify CAJMI SRL, Parvis Saint-Pierre, 1180 Brussels, that you are canceling the purchase, without penalty and without giving any reason, within 14 calendar days from the day after the day of delivery of the goods.
If you are a consumer established in the European Union, you have the right to cancel your order placed with us under Article 47 of the Belgian law of 6 April 2010 on Commercial Practices and Consumer Protection (transposing the European Directive on the protection of consumers in matters of distance contracts) (the “Distance Selling Regulations”).
If you wish to cancel your order under the Distance Selling Regulations, you have 14 calendar days from the day after the day on which the goods were delivered. In this case, we will issue a full refund to you, including any delivery charges paid at the time of your order.
Please follow the procedure below to return goods under the Distance Selling Regulations:
(i) Inform us of your decision to cancel the contract within 14 calendar days from the day after the day of delivery of the goods, by email, telephone or registered letter to our customer service. Our customer service can be contacted:
- Via the “Contact Us” page of the website
- By email: info@cajmi.com
- By phone: +32 4 86 75 68 73
- By mail: CAJMI SRL, Customer Service, Parvis Saint Pierre 2, 1180 Uccle, Belgium
(ii) You return the goods to us following the procedure set out under “How to return” on our Delivery page in the Returns Policy section.
(iii) You return, at your own expense, the complete order if you have already received it. In all cases, the goods must be in their original condition and packaging and undamaged.
If you return your items under the Distance Selling Regulations, any delivery charges paid at the time of your order will be fully refunded.
Please note that you are responsible for the cost of returning the goods to us.
Please note that while the goods remain in your possession, you have a duty to ensure that they are kept safe, secure and in good condition.
We will usually process your refund within 14 days of receiving your returned goods but this may be up to 30 days during busy periods.
These Terms of Sale constitute the entire agreement between the parties with respect to the supply of the Goods. Except as otherwise provided in this section, no warranty, condition or stipulation other than those set out herein shall be enforceable against us with respect to the supply, failure to supply, or delay in supplying the Goods.
Any warranty, condition or other provision arising out of or in connection with the supply of goods which might otherwise be implied or made part of the contract by statute, common law or the law in force in the country in which you are domiciled or in which you purchased the goods is hereby expressly excluded to the fullest extent permitted by law. In particular, we shall not be liable for:
(i) any loss of profits, loss of income, loss of business, loss of revenue or loss of goodwill;
(ii) any loss or damage that was not reasonably foreseeable as a result of our breach of contract or our statutory duty of care. Loss or damage is “reasonably foreseeable” if, at the time the contract between you and us was entered into, such loss or damage could have been foreseen (or should reasonably have been foreseen) by either of us, or if you told us that such loss might arise as a result of our breach of contract or our statutory duty of care.
Notwithstanding the foregoing, these conditions of sale shall in no way limit or exclude our liability with regard to
(i) death or personal injury caused by our negligence,
(ii) fraud;
(iii) any failure to comply with obligations arising from mandatory national laws in force relating to the enforcement of property rights,
(iv) any liability which cannot be excluded by applicable law.
These conditions of sale shall in no way affect your rights as a consumer under the law, nor your right of withdrawal stipulated in Article 8 above.
You agree and understand that we may store, process, and use data collected when you register on the Site for the purpose of processing your order. We will process your data in accordance with the law.
In addition to your purchases on our online store, we collect a certain amount of personal and individual data (name, first name, postal code, email address and bank details or, for example, credit card details). Personal data must be accurate and truthful. We will use this data for as long as its use falls within the framework of the basic motivations, the execution and completion of the contract established between us, for as long, in short, as it is necessary to serve the purposes of the contract, namely to manage the fulfillment of your order and your payment, but also the delivery of the ordered goods. Finally, we will use your email address to inform you of the status of your order and delivery. If you have explicitly consented to use your email address, we will also regularly send you our newsletter with our offers, promotions and competitions. You can unsubscribe at any time using a link provided for this purpose at the end of each newsletter.
Once we have received your express and clear consent, we will also use the stored personal data for possible future visits or purchases in our online shop. By storing this contractually required data in our online shop, you will not be required to enter this data for each subsequent order. This consent can be revoked at any time with effect for the future. In this case, your data will be blocked for further use after the contract has been fully executed and will be deleted after the expiration of the archiving periods prescribed by tax and commercial law.
If you have not given us explicit consent, we will use your personal data exclusively for the execution and completion of the contract. From the moment the terms of the contract make it necessary, we transmit your data to our service providers as part of receiving and executing your order.
You can find our data protection declaration at any time at www.cajmi.com. You can also view the exact content of the consent to the use of your data for the purpose of sending the newsletter or the application and maintenance of a customer account.
The data collected by CAJMI comes from:
Use of this site is subject to the terms of use.
CAJMI SRL and all trademarks, whether figurative or not, and all other trademarks, illustrations, images and any logo that appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of CAJMI SRL and its affiliates. Any reproduction, whether complete or partial, any modification or use of these trademarks, illustrations, images and the logo, for whatever reason and in any means of communication, without our prior, express and written consent, is strictly prohibited and will give rise to legal action.
We will use our best efforts to perform our obligations under these Terms of Sale . However, we shall not be liable for any delay or failure to perform if such delay or failure results from circumstances beyond our reasonable control such as, but not limited to, acts of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial dispute or work stoppages; any form of government intervention; an act or omission of a third party; a failure of our suppliers; a failure by you to provide us with a correct delivery address or to notify us of any change of address, or a failure by you to make payment.
We will inform you of any such unforeseeable event as soon as possible after its occurrence, and we will perform our obligations as soon as possible. In the event that such interruption continues beyond a period of two weeks, you will have the right to cancel the order, and a refund will be made in accordance with Article 8 of these conditions of sale.
These terms and conditions of sale are governed by Belgian law, excluding its applicable conflict of law provisions. To the extent permitted by applicable consumer protection law, any action or claim related to these terms and conditions of sale will be subject to the exclusive jurisdiction of the courts of Brussels.
We constantly monitor the quality of the goods we offer to our customers to ensure consistent customer satisfaction. Our goods are distributed exclusively through our own stores and those of our dealers. You are not permitted to falsely represent yourself as one of our authorized dealers or to falsely represent yourself as qualified to resell our goods. We reserve the right to refuse to accept your order if we suspect you intend to resell our goods.
If you have any questions about these terms of sale, our goods or your order, please contact us via our ' Contact Us ' page.
Our failure to enforce or your failure to enforce any clause of these Terms of Sale shall not be deemed a waiver of any rights arising from such clause. Such failure to enforce shall not affect any subsequent right to enforce such clause.
