How to return goods

We hope you will be delighted with your purchase from CAJMI SRL. However, we understand if you wish to return an item. Goods that were supplied incorrectly, are incomplete, damaged, or do not conform to the order, or if you have simply changed your mind, can be returned to us using the procedure below and within the specified timeframes indicated on our Delivery page in the Returns Policy section.

Your right to cancel your order under the Distance Selling Regulations

For customers only:

You have the right to notify CAJMI SRL, Parvis Saint-Pierre, 1180 Brussels, that you are withdrawing from the purchase, without penalty and without giving any reason, within 14 calendar days from the day after delivery of the goods.

If you are a consumer established in the European Union, you have the right to cancel your order placed with us under Article 47 of the Belgian Law of 6 April 2010 on Trade Practices and Consumer Protection (implementing the European Directive on the protection of consumers in respect of distance contracts) (the "Distance Selling Regulations").

If you wish to cancel your order under the Distance Selling Regulations, you have 14 calendar days from the day after delivery of the goods. In this case, we will issue a full refund to you, including any delivery charges paid at the time of your order.

Please follow the procedure below to return goods under the Distance Selling Regulations:

(i) Inform us of your decision to cancel the contract within 14 calendar days from the day after delivery of the goods, by email, telephone or registered mail to our customer service department. Our customer service department can be contacted:

- Via the "Contact Us" page of the website

- By email: info@cajmi.com

- By phone: +32 2 343 80 74

- By mail: CAJMI SRL, Customer Service, Parvis Saint Pierre 2, 1180 Uccle, Belgium

(ii) You return the goods to us following the procedure outlined under "How to make a return" on our Delivery page in the Returns Policy section.

(iii) You must return the entire order at your own expense if you have already received it. In all cases, the goods must be in their original condition and packaging and undamaged.

If you return your items under the Distance Selling Regulations, all delivery charges paid at the time of your order will be fully refunded. Please note that you are responsible for the return shipping costs. Please note that as long as the goods remain in your possession, you are obligated to ensure that they are kept in a safe, secure, and good condition. We will usually process your refund within 14 days of receiving your returned goods, but this may take up to 30 days during busy periods.