Terms of service
General Terms and Conditions of Sale
Access to and use of the website www.cajmi.com are subject to the general terms and conditions of sale. We invite customers to read the general terms and conditions of sale carefully before placing an order.CAJMI service provider identification
CAJMI SRL
Address: Parvis Saint-Pierre 2, 1180 Uccle, Belgium
Company number: 0775.253.494
VAT number: BE 0775.253.494Telephone: +32 2 343 80 74
Email: info@cajmi.com
Bank account: BE71 0689 4340 6869
BIC: GKCCBEBB
Information concerning goods
We will do our best to ensure that the information concerning the goods is accurate and up-to-date. However, we cannot assure or guarantee that the goods will always be available if you wish to order them. Nothing on our website should be considered as an endorsement or declaration relating to the goods. All images, illustrations, and descriptions of the goods are provided for informational purposes only, and you are welcome to contact us via the "Contact Us" page if you require further information about the goods. We make every effort to accurately display the characteristics of our goods, including applicable colors. However, the color you see may depend on your computer system and its settings. Therefore, we cannot guarantee that your computer will accurately display these colors. We reserve the right, at any time and without prior notice, to modify the information relating to the goods displayed on our website, including, in particular, information on prices, descriptions, and availability. However, changes in price, availability, or descriptions of goods will not affect orders you have placed and which we have already accepted in accordance with Article 2 below.The above will not affect your statutory rights regarding misdescribed goods.
Place order
Certain rules must be followed to place an order. You must be at least 18 years old. You must select the goods on the website "www.cajmi.com", your preferred shipping method, and any other optional services, if desired, and then click the "ORDER" button. Before finalizing the purchase verification process, you will be asked to create a personal account if you haven't already done so; otherwise, you must log in to your account.
We cannot accept orders placed using any method other than the one detailed above.
If you encounter any problems placing an order, or if you are unsure whether your order has been completed, please contact us via "Contact Us". When you place an order, you are making us an offer to purchase the goods you have selected. Orders are subject to the availability of goods and are subject to our acceptance, and we may, at any time, refuse to accept your order in the following cases: (i) You have provided incorrect information, including, but not limited to, insufficient or incorrect bank details, incorrect billing information, an insufficient or incorrect shipping address, or fraudulent information; (ii) There is an error on our website concerning the goods you have ordered; for example, an error relating to the price or description of the goods displayed on our website; (iii) The goods you ordered are no longer available through our website;(iv) We believe you are under 18.
If we are unable to accept or process your order, we will contact you promptly by email or telephone, and at the latest within 30 days of the date of your order. If we cannot accept or process your order due to the unavailability of goods, or due to an error in pricing and/or other information concerning the goods you have ordered, we will contact you and offer alternative products that you may wish to purchase. If you do not wish to accept our proposals, we will cancel your order for the goods we are unable to supply and refund any amounts you have paid for those goods.
If you placed your order through the website, you will receive an automated email acknowledging receipt of your order. This email contains the relevant details of your order (quantities, prices, and shipping information). Please note that this email does not constitute acceptance of your order. Unless you cancel your order, it will be shipped. You will then receive a shipping confirmation email informing you that we have shipped all or part of the goods in your order.
Orders can be cancelled at any time before we process them. If you wish to cancel your order, please contact us via the "Contact Us" page. We will not accept order cancellations made by any method other than that detailed above. Once your order has been processed, you may only exercise your right of withdrawal in accordance with the procedure stipulated in Article 8 below.Procedure applicable in case of unavailability of goods
We will do our best to ensure that the information displayed on our website regarding goods is always accurate. However, when you place an order, it is unfortunately possible that some goods may be out of stock, particularly if stock levels were low when you placed your order.If we are unable to send you the goods ordered within 30 days of the date of your order, we will contact you and ask if you would like us to cancel your order, either in part or in full, in which case we will refund the cost of the goods in the cancelled order. If we do not receive a reply from you to our email or any message we may leave on your voicemail, we will send you a reminder email. If you do not contact us within the following 3 days, we will cancel your entire order and refund the cost of the goods. Nothing in these terms and conditions will affect your statutory rights in relation to faulty or misdescribed goods.
Our pricing policy
The prices of the goods are indicated on our website and will be confirmed in the automatic order confirmation email that you will receive when you place your order.
All prices are in euros and include VAT but do not include delivery charges. Delivery charges may apply to your order as shown on our website at the time you submit your order. Delivery costs depend on the value of your order and the shipping method you have selected. To view our delivery charges and applicable terms and conditions, please visit our Delivery page. We reserve the right to change the prices of our goods on our website at any time and without prior notice. Changes to the prices of goods will not affect your order once we have accepted it and sent you an order confirmation email.If we find an error in the price of the goods you have ordered, we will inform you as soon as possible by email or telephone and give you the choice of confirming your order again at the correct price or cancelling it. If you cancel the order, we will refund the amount you have paid or credit it to your account.
Payment methods
We accept most payment cards: Maestro, Visa, Visa Debit, PayPal, MasterCard, and American Express. Payment must be made in the currency indicated on your order before submitting it.
If you pay by credit or debit card, you must provide your card details when placing your order. Your credit or debit card will be charged the full amount of your order when we receive it. Your order will only be accepted once your credit or debit card issuer has authorized the use of your card for payment of the goods ordered, and then we will ship the goods. If we do not receive such authorization, we will contact you. We reserve the right to verify the identity of the credit or debit cardholder by requesting appropriate documentation.
We take all reasonable precautions to secure our site and prevent fraud. All credit and debit card transactions on this site are processed by Stripe, a secure payment platform that will automatically hold and process your payment information in a secure environment. Please note that we may, at any time and at our sole discretion, restrict the shipment of goods to certain countries or locations that we believe present a high risk of fraud.If you pay with PayPal or Hipay, you will be asked to log in to your account with your email address and password to confirm the payment. If you do not have a PayPal or Hipay account, you can still pay with PayPal up to 10 times, and you will be asked to enter your personal data and credit card details. Your goods will be delivered after your payment has cleared. If we do not receive payment with cleared funds within 30 days of your order date, your order will be cancelled.
We will send the goods to the delivery address indicated on your order confirmation. However, we can send you the related documents by email only to the email address you provided when placing your order.1- Payments by bank transfer
1-1 Payment Terms: All invoices are payable in cash at the registered office of CAJMI SRL, unless otherwise agreed. Any delay beyond an agreed payment date will result in the immediate collection of all outstanding invoices. In the event of non-payment, we reserve the right to cease deliveries, services, and work, and to consider the contract automatically and without prior notice as terminated in its entirety or for the portion that has not yet been performed.
1-2 Interest: In the event of non-payment of the invoice within the specified period, legal interest at the rate of 11% (in accordance with the law of August 2, 2002, concerning arrears in commercial transactions) will automatically be charged without prior notice, from the invoice due date until the date of receipt of payment.
1-3 Credit Limitation: The invoice amount will be increased by a flat fee of 2%, which will be due if payment is received after the due date. This flat fee does not preclude the application of the interest rates specified above.
1-4 Compensation: In the event of non-payment of the invoice within the specified period, its amount will be increased, automatically and without prior notice, by 15% with a minimum of 75 euros as fixed compensation for extrajudicial costs, without prejudice to legal fees and late payment interest.
1-5 Allocation of payments: art. 125-4 of the Civil Code
Date and time of delivery of goods and how to track my order
Goods ordered through this Site can only be delivered within Europe.
Delivery will be made by a standard carrier during normal business hours, Monday to Friday (excluding public holidays). Delivery charges may apply to your order: to view our general delivery terms and conditions and delivery charges, please see the Delivery page. Once the goods have been handed over to our carrier, we will send you an order dispatch confirmation email. We will only ship the goods upon receipt of payment. We will do our utmost to ensure that the goods are delivered within the timeframes specified in our general terms and conditions of delivery. However, any delivery date or time specified by us can only be considered an estimate, and we cannot be held liable for any loss or damage you may incur as a result of an unavoidable delivery delay.If no one is available to accept delivery of the goods at the stated delivery address, the carrier will leave a notice in your mailbox.
The transfer of ownership and associated risks to the goods will occur in your favor on the day of delivery.
How to return goods
We hope you will be delighted with your purchase from CAJMI SRL. However, we understand if you wish to return an item. Goods that were supplied incorrectly, are incomplete, damaged, or do not conform to the order, or if you have simply changed your mind, can be returned to us using the procedure below and within the specified timeframes indicated on our Delivery page in the Returns Policy section.Your right to cancel your order under the Distance Selling Regulations
For customers only:
You have the right to notify CAJMI SRL, Parvis Saint-Pierre, 1180 Brussels, that you are withdrawing from the purchase, without penalty and without giving any reason, within 14 calendar days from the day after delivery of the goods.
If you are a consumer established in the European Union, you have the right to cancel your order placed with us under Article 47 of the Belgian Law of 6 April 2010 on Trade Practices and Consumer Protection (transposing the European Directive on the protection of consumers in respect of distance contracts) (the "Distance Selling Regulations").
If you wish to cancel your order under the Distance Selling Regulations, you have 14 calendar days from the day after delivery of the goods. In this case, we will issue a full refund to you, including any delivery charges paid at the time of your order.
Please follow the procedure below to return goods under the Distance Selling Regulations:
(i) Inform us of your decision to cancel the contract within 14 calendar days from the day after delivery of the goods, by email, telephone or registered mail to our customer service department. Our customer service department can be contacted:- Via the "Contact Us" page of the website
- By email: info@cajmi.com
- By telephone: +32 4 86 75 68 73
- By mail: CAJMI SRL, Customer Service, Parvis Saint Pierre 2, 1180 Uccle, Belgium
(ii) You return the goods to us following the procedure outlined under "How to make a return" on our Delivery page in the Returns Policy section. (iii) You must return the entire order at your own expense if you have already received it. In all cases, the goods must be in their original condition and packaging and undamaged.If you return your items under the Distance Selling Regulations, all delivery charges paid at the time of your order will be fully refunded.
Please note that you are responsible for the return shipping costs. Please note that as long as the goods remain in your possession, you are obligated to ensure that they are kept in a safe, secure, and good condition. We will usually process your refund within 14 days of receiving your returned goods, but this may take up to 30 days during busy periods.Our responsibility towards you
These terms and conditions of sale constitute the entire agreement between the parties with respect to the supply of goods. Unless otherwise stipulated in this article, no other warranties, conditions, or stipulations besides those set forth herein shall be enforceable against us with respect to the supply, inability to supply, or delays in supplying the goods.Any warranty, condition, or other stipulation arising out of or in connection with the supply of goods, which might otherwise be implied or form part of the contract under applicable law, common law, or the law in force in the country where you are domiciled or where you purchased the goods, is hereby expressly excluded to the fullest extent permitted by law. In particular, our liability shall not be incurred in respect of:
(i) any loss of earnings, loss of income, loss of business, loss of revenue or loss of customers; (ii) any loss or damage that was not reasonably foreseeable as a result of our breach of contract or our statutory duty of care. A loss or damage is "reasonably foreseeable" if, at the date of the conclusion of the contract between you and us, such a loss could have been (or should reasonably have been) foreseen by either of us, or if you have informed us that such a loss might occur as a result of our breach of contract or our statutory duty of care. Notwithstanding the foregoing, these terms of sale shall in no way limit or exclude our liability with regard to (i) of a death or physical injury caused by our negligence, (ii) of fraud; (iii) any breach of obligations arising from mandatory national laws in force concerning respect for property rights, (iv) of any liability that cannot be excluded by applicable law. These terms and conditions of sale shall in no way affect your statutory rights as a consumer, nor your right of withdrawal stipulated in Article 8 above.Use of your personal data
You agree and understand that we may store, process, and use data collected when you registered on the site for the purpose of processing your order. We will process your data in accordance with the law.
In addition to your purchases on our online store, we collect certain personal and individual data (name, surname, postal code, email address, and bank details, such as credit card information). This personal data must be accurate and truthful. We will use this data for as long as its use falls within the scope of the basic objectives, execution, and completion of the contract established between us; in short, for as long as it is necessary to fulfill the purposes of the contract, namely managing the processing of your order and payment, as well as the delivery of the goods ordered. We will also use your email address to inform you of the status of your order and delivery. If you have explicitly consented to the use of your email address, we will also send you our newsletter regularly with our offers, promotions, and contests. You can unsubscribe at any time using the link provided for this purpose at the bottom of each newsletter.
Once we have received your clear and explicit express consent, we will also use the personal data you have stored for the purpose of any future visits or purchases in our online shop. Storing this data in our online shop, which is contractually necessary, will prevent you from having to enter this data for each subsequent order. This consent can be revoked at any time with effect for the future. In this case, your data will be blocked from any further use after the contract has been fully executed and will be deleted after the expiry of the retention periods prescribed by tax and commercial law.
If you have not given us explicit consent, we will use your personal data exclusively for the execution and completion of the contract. Where required by the terms of the contract, we will transmit your data to our service providers for the purpose of receiving and processing your order.
You can find our data protection declaration at any time at www.cajmi.com. You can also view the exact content of the consent to the use of your data for the purposes of sending the newsletter or for the application and maintenance of a customer account.
The data collected
The data collected by CAJMI comes from:
- From your registration: this refers to the data appearing on the registration form, such as your last name, first name, date of birth, and contact details.
- Regarding the use of CAJMI services: data allowing us to identify and authenticate you, including data relating to purchases, the places and times of orders and purchases, your browsing history on the site, the dates and times of site visits, and location data.
- Social networks: Facebook and Instagram. Data may be exchanged between CAJMI and social networks when you are logged into Facebook/Instagram on your computer and visit a page on the CAJMI website. Similarly, if you click on the Instagram/Facebook button from the CAJMI website, Instagram/Facebook will collect this information. If you do not wish for such data exchange, we advise you to log out of social networks before visiting the CAJMI website.
Use of the site
Use of this site is subject to the terms of use.
Intellectual Property Rights
CAJMI SRL, as well as all trademarks, whether figurative or not, and all other trademarks, illustrations, images, and logos appearing on our products, accessories, or packaging, whether registered or not, are and remain the exclusive property of CAJMI SRL and its affiliates. Any reproduction, whether in whole or in part, any modification, or any use of these trademarks, illustrations, images, and logos, for any reason whatsoever and in any means of communication, without our prior, express, and written consent, is strictly prohibited and will give rise to legal proceedings.Circumstances beyond our control
We will make every effort to fulfill our obligations under these Terms of Sale. However, we will not be liable for any delay or failure to perform if such delay or failure results from circumstances beyond our control, including but not limited to natural disasters, explosions, floods, fires, or accidents; war or civil unrest; strikes, industrial disputes, or work stoppages; any form of government intervention; acts or omissions of third parties; failures by our suppliers; your failure to provide us with a correct delivery address or to notify us of any change of address; or your failure to pay. We will inform you as soon as possible of any such unforeseen event after it occurs, and we will fulfill our obligations as quickly as possible. Should such an interruption continue for more than two weeks, you will have the right to cancel the order, and a refund will be issued in accordance with Article 8 of these terms and conditions of sale.Applicable Law
These terms and conditions of sale are governed by Belgian law, excluding its conflict of laws provisions. To the extent permitted by applicable consumer protection law, any action or claim relating to these terms and conditions of sale shall be subject to the exclusive jurisdiction of the courts of Brussels.Resale and reshipment of our merchandise
We continuously monitor the quality of the goods we offer our customers to ensure their ongoing satisfaction. Our goods are distributed exclusively through our own stores and the stores of our resellers. You are not authorized to falsely claim to be one of our authorized resellers or to falsely represent yourself as qualified to resell our goods. We reserve the right to refuse your order if we suspect you intend to resell our goods.
Contact us
If you have any questions about these terms and conditions of sale, our goods, or your order, please contact us via our "Contact Us" page.General Terms and Conditions
The fact that we do not require, and the fact that you do not require, the application of any clause of these terms of sale shall not be considered a waiver of the rights arising from said clause. This non-performance shall in no way affect the subsequent right to enforce said clause.